Our Fees
Your guide to our appointment and other medical service costs.
Fees contents
Where are you based?
Access to services and fees are based on location. Please select the nearest clinic to you. If you reside outside of any these areas select Tend online (nationwide).
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Enrolled patient fees
As an enrolled patient you enjoy cheaper fees, and from the app you can order repeats, check test results and have access to all your health notes.
Enrolled patients
An enrolled patient is someone who has chosen Tend as their primary care provider.
Pricing effective from 6 July 2023
Enrolled CSC holders
An enrolled CSC patient is someone who has chosen Tend as their primary care provider and has a Community Services Card.
Casual patient fees
You’re welcome to see us on a casual basis, open to NZ and non-NZ residents. As a casual patient you'll usually be charged a higher fee as you're not enrolled and therefore not funded.
For enrolled Tend patients, the cost will be as per your clinic’s enrolled patient fee.
For all other patients it’s a flat fee regardless of whether you have booked an online appointment or choose to wait and see the next available GP. This is a flat fee for children, youth, adults and community service card holders.
Casual Patients
A casual patient is someone who has not chosen Tend as their primary care provider.
Pricing effective from 6 July 2023
Additional charges
There is an additional charge for some services. Below are the fees for some of our more common services. If you see a clinician first, these fees will be on top of the consultation fee.
All patients
You may be eligible for lower fees on certain services depending on your circumstances.
Frequently asked questions
How do I pay for my appointment?
For all casual patients, payment is made by credit/debit card in the app.
Enrolled patients can pay via the in-app payment method, credit/debit card, cash or bank transfer.
Enrolled patients can pay via the in-app payment method, credit/debit card, cash or bank transfer.
Why are the fees different for different locations?
Your fees are based on the location of your enrolment, which is usually the closest Tend clinic to your residing address. We receive different funding for different clinics based on their geographic location. You can check what your enrolment location is in the Tend app under 'Account'.
One of the benefits of Tend is that you are welcome to visit any of the Tend clinics in our network. The fee you pay will be based on your enrolled location fee schedule.
One of the benefits of Tend is that you are welcome to visit any of the Tend clinics in our network. The fee you pay will be based on your enrolled location fee schedule.
How do I enrol for cheaper fees?
It takes just three minutes to enrol via the app, and we take care of all the paperwork, including the transfer of your health records from your existing medical practice. Records transfer is a secure electronic process overseen by Te Whatu Ora.
Once enrolled you will have access to a wider range of Tend benefits including health check and screening reminders and ordering repeats.
Enrolling means our doctors and nurses become your main contact for your primary healthcare needs. Once enrolled you enjoy cheaper pricing and children under 14 years are free.
You can only enrol with one GP practice at a time.
Once enrolled you will have access to a wider range of Tend benefits including health check and screening reminders and ordering repeats.
Enrolling means our doctors and nurses become your main contact for your primary healthcare needs. Once enrolled you enjoy cheaper pricing and children under 14 years are free.
You can only enrol with one GP practice at a time.
What is your cancellation policy?
For all planned booked appointments
You may make any changes or cancel a scheduled appointment, free of charge, up to 24 hours prior to the start of the appointment.
If you cancel or reschedule your appointment 2-24 hours prior to the scheduled appointment time, we'll charge a 50% cancellation fee.
If you cancel or reschedule with less than two hours notice, a 100% cancellation fee will be applied.
For Online Now appointments
You may cancel your appointment to see the next available GP at any time. If you cancel your consultation two hours prior to the estimated appointment time you'll be provided with a full refund.
If you cancel with less than two hours notice, a 100% cancellation fee may be applied.
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For all appointments, if you do not attend your appointment, and make no attempt to notify Tend of this, a 100% cancellation fee may apply.
For all appointments, if changes are due to unforeseen circumstances, beyond your control, then please message our customer care team via the app to discuss these directly.