How do I get an online medical certificate / sick note?
The quickest way to request a medical certificate is via the Tend app. Once signed into the app;
- Tap 'Get a medical certificate' on the home page of the app
- Complete the app form and questions about your current state of health
- A nurse will call to check you're okay and that you don't need further medical care.
- You'll get your medical certificate by email, usually within 2 hours!
This service is available nationwide, Monday to Friday during business hours (8:30am - 5pm). Medical certificates can be issued for up to 7 consecutive days.
How much does an online medical certificate cost?
The cost for an online medical certificate is cheaper than seeing a doctor. Your fee depends on whether you are enrolled with Tend, and if you have a CSC (Community Services Card).
What is the online medical certificate service not suitable for?
Online medical certificates are not suitable if you need:
- Medication
- A referral
- An extension of an existing medical certifcate
- A medical certificate for driver licensing, WINZ or ACC.
Work-capacity medical certificates for WINZ
For some WINZ benefits, you need to get a work-capacity medical certificate to confirm your benefit eligibility.
To get a WINZ certificate, you must be enrolled with Tend. The appointment is 30 minutes and is done in the clinic. You can book this assessment via the app under Services.
ACC medical certificates
ACC injuries may also require a medical certificate. This is done via a consultation in relation to your injury. When you have your appointment with your clinician (either online or in-clinic) you can discuss your medical certificate needs.
Medical certificates during a general consultation
You can can also request a medical certificate if you see a doctor in-clinic or online for a general consult. If issued, we’ll email it to you. Simple!
Is a medical certificate guaranteed?
A medical certificate is not guaranteed, but in most online circumstances, requests will be approved. When you speak to your clinician they will make this decision. The issuing of medical certificates / sick notes is at their discretion.
Why do I need a medical certificate?
In other cases, you may be asked to provide a medical certificate when getting a new driver’s licence. for a Work and Income assessement or as part of an ACC process.
