Succession planning

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Tend Pakuranga clinic
We imagine a future where our tamariki and whānau have access to world-class healthcare in Aotearoa, supported by a workforce that uses globally leading systems and technology.
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Built by Kiwis for Kiwis

Our vision is to build a better healthcare experience that provides accessible, equitable, and smart primary care designed around your patients and their whānau.  

We bring new technology and a distinctive model of care that has been designed to solve some of the pressures faced in the healthcare system by both clinicians and patients. A model where all the dots in healthcare are connected, from routine check ups to specialist referrals. 

This all reduces the burden ensuring clinicians have the time to actually tend to patients and provide care that meets their needs.

We’re committed to addressing the inequities in access for Māori and underserved communities, such as LGBTQI+ and those living remotely, by providing care that is convenient and accessible through the Tend platform and in our clinics.

Chris holding up phone showing Tend app with Dr Mataroria

Better Health Group

In 2024, we acquired a majority stake in Better Health Group, which operated 17 medical centres in the South Island serving over 90,000 patients. We have since integrated 6 of these clinics into the Tend network. This acquisition  positions us as a leading healthcare provider in New Zealand, with a total patient base exceeding 130,000 across its network of practices.

Ready to retire?

Tend Health is interested in buying clinics nationwide, or patient books across Auckland, Tauranga and Christchurch. At Tend, we understand the importance of ensuring your patients continue to receive the very best care.

Why choose Tend to pass on your patient books?

1. Smooth transition: Our dedicated integration team ensures a hassle-free handover.
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2. Cutting-edge health technology: Smarter and faster systems to serve your patients.

3. 100% NZ owned: With a vision to help Kiwis be the healthiest people in the world.

4. Exceptional patient care: 95% patient satisfaction rate.

It is important for us to partner with people that share our purpose of helping Kiwis become the healthiest people in the world.  

Does this sound like what you want for your patients?
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Let's have a confidential chat, email us: letstalk@tend.nz
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6 reasons to partner with Tend

Smarter and faster technology

The app streamlines customer, clinical, operational and administration processes as well as supporting better health outcomes.
Rich and robust data and a unified digital health record, drives analytics and insights for improved healthcare.
More than 80% of our customers use the app to manage their health
Flexible hours and locations
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Clinicians have the option to work from home or at one of our modern clinics. 
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Flexible rosters allow for better family balance.
In a recent staff survey, 100% of all staff said that Tend provides them with a supportive and flexible work environment
Teamwork and collaboration
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Clinicians are part of a care team, with workload shared best suited to skill sets.
"I really love working with more than just health professionals, I find it inspiring.” - Tend clinician
More effective administration
We have seen a 90% reduction in call volumes from people ringing in to book in a medical service such as an immunisation. 
Our dedicated central clinic team that supports our frontline care teams, relieving them of administrative burdens.
It takes a patient less than 30 seconds to self order a repeat medication in the app.
Happy customers
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Latest customer satisfaction results show 96% of patients felt their needs were met in their most recent consultation.
77% of Tend patients use the test results feature to check their results
In a recent clinic integration, customer satisfaction increased from 86.8% to 92.7%
Happy clinicians
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In our most recent workplace survey 97% of clinicians would recommend Tend as a great place to work.  
Since launching the test results feature we have seen a 59% in reduction in clinician workload for messaging patients

Seven steps to a smooth integration 

1. Initial discussion and NDA
We will meet in person at your practice and get to know your clinic, your team and your patient community.  We can discuss your goals and share our vision. This is a confidential discussion secured through a Non-Disclosure Agreement. Email us at letstalk@tend.nz
2. Key information request
If our goals are aligned, we will request high-level financial, operational and property information to assess suitability and determine a fair valuation range.  
3. Non-Binding Indicative Offer (NBIO)
We will provide a Non-Binding Indicative Offer (NBIO) and term sheet, setting out proposed value and key commercial terms, subject to further due diligence.
4. Phase 1 Due Diligence (off-site)
We will conduct a desk-based review of financial and tax records, legal and contractual matters and operational/commercial considerations.

5. Sale and Purchase Agreement (SPA)
We will prepare typically an asset purchase agreement, signed on agreed commercial terms but conditional on confirmatory due diligence.
6. Phase 2 Confirmatory Due Diligence (on-site)
We will engage with key clinical staff, review patient management system, IT and hardware audit and conduct an assessement of practice operations.
7. Completion
Once all conditions are met and all parties have signed the Sale and Purchase Agreement, the transaction is completed. We then transfer the agreed assets and begin the integration of your clinic into the Tend Health network.

What our partners and clinicians have to say