It’s OK to complain – your feedback helps to improve our service. If you want to pursue a complaint process, we’ll make it easy for you to do so, and this will never have an adverse effect on the way you’re treated. We always strive to provide you with the best experience, but if we don’t get something quite right, we want to know!
If you would like to lay a complaint, this can be done in-person at the clinic, over the phone, via email at email@example.com, or by sending a message through the Tend app. We can supply a full copy of our complaints policy upon request.
If you need help, you can always contact us and we’ll figure out the right way to support you. If you wish you can also contact your local advocacy service on 0800 555 050
or complain directly to the Health and Disability Commissioner on 0800 11 22 33
(TTY).The Advocacy Service
is a free and independent service that can answer questions and support or guide you to resolve your complaint.