Enrolling with Tend
It takes just a few minutes to enrol in the Tend app. We'll take care of all the paperwork including transferring your medical records.
It takes just a few minutes to enrol in the Tend app.
We'll take care of all the paperwork including transferring your medical records.
We'll take care of all the paperwork including transferring your medical records.
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Full benefits
Benefits of enrolling
Get expert medical care at a time that suits you, from almost anywhere. Through your Tend app or in our medical clinics.
It's free and only takes a few minutes!
Lower fees for enrolled patients
Order repeat prescriptions in 30 seconds from the app
Access our wider care team who can see your history
See all your notes and test results in the app
Access additional funding for medical services, if eligible
Enrol with Tend via our app:
+64
Types of care
Enrolled vs casual
Enrolled
Enrolled Patients
An enrolled patient is someone who has chosen Tend as their primary care provider.
Casual
Casual Patients
A casual patient has not selected Tend as their primary care provider and therefore not eligible for funding.
Available nationwide
Nationwide
Appointments
In-clinic consultation
Limited services
Video-call consultation 24/7
Prescriptions
Get a prescription
Order a repeat prescription
Other
Request a medical certificate
Manage bill payments and download invoices
Limited services
View historic and new test results
Limited services
View consultation notes after appointment
Lower fees and children under 14 yrs are FREE
Clinic locations
Find a clinic near you
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Tend Waltham Medical Centre
Tend Symonds Street Medical Centre
Tend South City Medical Centre
Tend Pāpāmoa Medical Centre
Tend Pakūranga Medical Centre
Tend Linwood Medical Centre
Tend Kingsland Medical Centre
Tend Harewood Medical Centre
Tend Hagley Park Medical Centre
Tend Greerton Medical Centre
Tend Constellation Drive Urgent Care Medical Centre
Tend Bethlehem Town Medical Centre
Tend Beckford Medical Centre
Tend Ashburton Medical Centre
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Your care team
We have full care teams across all our clinics including NZ registered doctors, nurse practitioners, nurse prescribers, registered nurses, health coaches, health improvement practitioners, pharmacists, social workers and healthcare assistants.
Many of our clinicians have special interest areas like skin, women's health, paediatrics and diabetes.
What you need to enrol
A smartphone with the Tend app downloaded
A New Zealand phone number
Personal email address
Passport/driver's licence/other ID to verify your identity
Be eligible to enrol, see criteria here
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Enrolling with Tend
How to enrol with Tend
Download the Tend app
Sign up and create an account
If you already have an account, tap ‘Enrol with Tend’ on the homepage
Follow the instructions in the app, it takes just 5 minutes
It may take 2-3 days for your documents to be verified and your enrolment to be confirmed. You will receive a welcome email once your enrolment is complete.
Enrol with Tend via our app:
+64
Frequently asked questions
Do I need to enrol with Tend?
No, you do not need to be enrolled with Tend to use some of our services. We welcome casual patients nationwide.
If you do enrol, you will enjoy cheaper fees, access to more medical services, app features and other benefits.
If you do enrol, you will enjoy cheaper fees, access to more medical services, app features and other benefits.
Am I eligible to enrol?
You must be living permanently in New Zealand to be entitled to enrol with a primary healthcare provider. The definition of living permanently in NZ is that you intend to be a resident in New Zealand for at least 183 days in the next 12 months.
You will be entitled to enrol if you are a:
- New Zealand citizen and living permanently in New Zealand (this includes people from the Cook Islands, Niue and Tokelau)
- Resident visa holder of a resident visa or permanent resident visa
- Australian citizen or Australian permanent resident AND able to show you have been in New Zealand or intend to stay in New Zealand for at least 2 consecutive years
- Work visa/permit holder and legally able to be in New Zealand for at least 2 years
- Interim visa holder who was eligible immediately before the interim visa started
- Refugee or protected person
See the full list of enrolment criteria here.
You will be entitled to enrol if you are a:
- New Zealand citizen and living permanently in New Zealand (this includes people from the Cook Islands, Niue and Tokelau)
- Resident visa holder of a resident visa or permanent resident visa
- Australian citizen or Australian permanent resident AND able to show you have been in New Zealand or intend to stay in New Zealand for at least 2 consecutive years
- Work visa/permit holder and legally able to be in New Zealand for at least 2 years
- Interim visa holder who was eligible immediately before the interim visa started
- Refugee or protected person
See the full list of enrolment criteria here.
How are my health records transferred?
If you decide to enrol with Tend, we can transfer your health records from your existing GP. You don't have to do anything except give your consent when enrolling in the Tend app.
Records transfer is a secure electronic process overseen by the Ministry of Health. It is your right to give any GP access to your health records.
We recommend consenting the transfer of your records as this gives our clinicians full access to your previous medical history, allowing for a more consistent and thorough healthcare experience and ensuring we can provide you with the best care possible.
Should you decide to enrol with a different GP, we will happily transfer your records to them as requested.
Records transfer is a secure electronic process overseen by the Ministry of Health. It is your right to give any GP access to your health records.
We recommend consenting the transfer of your records as this gives our clinicians full access to your previous medical history, allowing for a more consistent and thorough healthcare experience and ensuring we can provide you with the best care possible.
Should you decide to enrol with a different GP, we will happily transfer your records to them as requested.
Does my enrolment expire?
Yes. If you haven't seen your GP in over three years, your enrolment will expire, and you’ll lose access to the lower enrolled patient fees.
How to keep your enrolment active:
- Book a routine health check or an appointment for any health concern.
- Schedule an annual health check in the Tend app. Many people find it helpful to book around their birthday as a yearly health WOF.
- We will send you email reminders if your enrolment is about to expire
- If you don’t need an appointment but want to stay enrolled, let our Customer Experience Team know by messaging us in the app or calling your local clinic.
How to keep your enrolment active:
- Book a routine health check or an appointment for any health concern.
- Schedule an annual health check in the Tend app. Many people find it helpful to book around their birthday as a yearly health WOF.
- We will send you email reminders if your enrolment is about to expire
- If you don’t need an appointment but want to stay enrolled, let our Customer Experience Team know by messaging us in the app or calling your local clinic.
Can I enrol family members?
Yes you can add children under 18 (if you're their parent or guardian) to your account.
Young people aged 16-17 have the option to manage their own healthcare. They can create their own Tend account and enrol themselves without needing to wait until they are 18.
You cannot enrol or book appointments for adults over 18 years, including your partner. Adults must create their own Tend account to enrol or book appointments.
Young people aged 16-17 have the option to manage their own healthcare. They can create their own Tend account and enrol themselves without needing to wait until they are 18.
You cannot enrol or book appointments for adults over 18 years, including your partner. Adults must create their own Tend account to enrol or book appointments.