Enrolling with Tend
We'll take care of all the paperwork including transferring your medical records.
Full benefits
Benefits of enrolling
Get expert medical care at a time that suits you, from almost anywhere. Through your Tend app or in our medical clinics.
It's free and only takes a few minutes!
Lower fees for enrolled patients
Order repeat prescriptions in 30 seconds from the app
Full access to our wider care team who can access your history
See all your notes and test results in the app
Access additional funding for medical services, if eligible
Enrolled vs casual
Your care team
We have full care teams across all our clinics including NZ registered doctors, nurse practitioners, nurse prescribers, registered nurses, health coaches, health improvement practitioners, pharmacists, social workers and healthcare assistants.
Many of our clinicians have special interest areas like skin, women's health, pediatrics and diabetes.
What you need to enrol
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Full benefits
How to enrol with Tend
Download the Tend app
Sign up and create an account
If you already have an account, tap ‘Enrol with Tend’ on the homepage
Follow the instructions in the app, it takes just 5 minutes
It may take 2-3 days for your documents to be verified and your enrolment to be confirmed. You will receive a welcome email once your enrolment is complete.
Frequently asked questions
If you do enrol you will enjoy cheaper fees, access to more medical services, app features and other benefits.
You will be entitled to enrol if you are a:
- New Zealand citizen and living permanently in New Zealand (this includes people from the Cook Islands, Niue and Tokelau)
- Resident visa holder of a resident visa or permanent resident visa
- Australian citizen or Australian permanent resident AND able to show you have been in New Zealand or intend to stay in New Zealand for at least 2 consecutive years
- Work visa/permit holder and legally able to be in New Zealand for at least 2 years
- Interim visa holder who was eligible immediately before the interim visa started
- Refugee or protected person
See the full list of enrolment criteria here.
Records transfer is a secure electronic process overseen by the Ministry of Health. It is your right to give any GP access to your health records.
We recommend consenting the transfer of your records as this gives our clinicians full access to your previous medical history, allowing for a more consistent and thorough healthcare experience and ensuring we can provide you with the best care possible.
Should you decide to enrol with a different GP, we will happily transfer your records to them as requested.
How to keep your enrolment active:
- Book a routine health check or an appointment for any health concern.
- Schedule an annual health check in the Tend app. Many people find it helpful to book around their birthday as a yearly health WOF.
- We will send you email reminders if your enrolment is about to expire
- If you don’t need an appointment but want to stay enrolled, let our Customer Experience Team know by messaging us in the app or calling your local clinic.
Young people aged 16-17 have the option to manage their own healthcare. They can create their own Tend account and enrol themselves without needing to wait until they are 18.
You cannot enrol or book appointments for adults over 18 years, including your partner. Adults must create their own Tend account to enrol or book appointments.