Need to see a doctor online in New Zealand today?
Whether you need urgent medical advice or support until you can see your regular doctor, our Online Now service connects you with a NZ registered online GP or NP for online care, every day of the week. Don't worry, don't wait. Get the care you need, when you need it.
Simply download the Tend app and talk to a doctor online today.
Open 24/7
nationwide
Clinicians available 24/7
Est. wait time:
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How much does an online doctor's appointment cost?
Enrolled Patients
Casual Patients
Online Now appointments after-hours (10pm - 8am) and on public holidays will cost an extra $10, except for those under 14 years with a CSC who are free at all times.
Is an Online Now consult right for you?
Headache, fever, chills, sore throat, runny nose and tender face (eyes, nose and cheeks), sinusitis, asthma, migraine
Medical certificates
Off-work medical certificate or sick note for your employer or school
Allergies
Mild allergic reactions
Eye issues
Swollen, red/pink, puffy, itchy, conjunctivitis
Gut & bowel issues
Constipation, diarrhoea
Muscle & bone issues
Sprains and strains
Sexual health
Sexually transmitted infections (STIs), bacterial vaginosis (BV), thrush, contraception
Skin irritations
Rash, bites, stings, itchy skin, acne
Stomach issues
Vomiting, acid reflux, stomach ache, tummy bugs, gastroenteritis (stomach flu)
Prescriptions
Short term prescriptions for a one-off condition or a long-term medication
Labtests and referrals
We can help connect you with medical specialists, labs and X-ray services
Urinary issues
Itchy, burning and stinging when peeing, urinary tract infection (UTI)
If you're experiencing chest pain, breathlessness or if you or someone is at risk of harm, call 111 immediately
Sore ears
If you have ear pain, a clinician needs to physically examine your ear canal in person
Long term condition management
It's best to see your regular care team either online or in-clinic for your ongoing condition
Mental health consultations
If you need to talk about your mental wellness, book a 30-minute online or in-clinic appointment
WINZ Certificates
If you need a WINZ medical certificate you need to see your regular GP
Controlled medications
If you need closely monitored meds like strong painkillers, sedatives, or stimulants, it’s best to see your regular GP.
Medical procedures
You will need to go to a clinic for a medical procedure
See here for more conditions not suitable for an online consult.
The issuing of medical certificates and prescriptions is at the doctor’s discretion.
How do I see an online GP?
1. Get the app. Download the Tend app and follow the sign up process.
2. Book appointment. Click 'See a clinician Online Now' on the homepage of the app. You will be shown the estimated wait time.
3. Enter your details. Select the patient who needs care. Describe any symptoms you may be experiencing. Enter payment method (only required for first time appointments).
4. Confirm appointment. Review and confirm your appointment.
5. Wait for the call. You'll be shown your estimated waiting time until the next available clinician - either a GP (General Practitioner) or NP (Nurse Practitioner) - calls you.
Learn more about how Tend works
How to attend your online doctor's appointment
1. Check in. You'll receive a reminder notification just before your appointment. To let us know you're ready, simply tap ‘Check In’ in the app. Make sure you have Do Not Disturb or Sleep Mode turned off so you don't miss the call.
3. Join the video call. When it’s time for your appointment, your Tend clinician will call you directly through the app. No extra downloads needed. It is much like a Facetime call.
4. Chat to the clinician. Your GP or NP will talk with you via secure video call, just like a normal appointment - but from your smartphone wherever you are.
5. Get your care plan. After your consultation, we’ll send your consultation notes in the Tend app. If you’ve been prescribed medication, it’ll be sent straight to your chosen pharmacy for easy pick-up.
How to pay for your Online Now appointment
Payment is required at the time of your appointment in the Tend app with a credit or a debit card.
What can and can't be prescribed in an online GP appointment?
Our clinicians can prescribe many medications, if required. There may be some circumstances when we are unable to provide a prescription due to New Zealand medication regulations. The issuing of prescriptions is at the discretion of the doctor.
If you are prescribed medication, we will send the prescription to your pharmacy of choice for collection.
Urgent medication
If you are running low on regular medication and have not been able to get a repeat from your regular GP, an urgent prescription for a short dose can be issued to see you through.
Short-term medication
During your consultation, the clinician may decide you need a short course of medication to help with your condition. This can be issued.
Long term medication
If you require ongoing medication for a long-term condition, we encourage you to see your regular doctor to issue your medication so they can monitor your health over time. If you are enrolled with Tend, then we will have your health history on file and our team will be able to help.
Controlled medications
The prescribing of controlled medications such as strong painkillers, sedatives and stimulants requires close monitoring by your regular GP. As a result, clinicians cannot normally prescribe these to patients online.
Clinicians available 24/7
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Why Tend?
See a doctor, your way
Choose an online appointment and see a GP now, or visit one of our welcoming clinics across the country. Manage everything from bookings to prescriptions in the Tend app.
Healthcare you can trust
Our clinicians are fully qualified, NZ registered doctors and nurses who take the time to listen and care. Tend is trusted by thousands of Kiwis for personalised, judgement-free healthcare.
Built for busy lives
From repeat prescriptions to online consults and care outside business hours, Tend is built around you. Quick to book, easy to use and designed to fit your schedule.
Don't worry, don't wait
Get the care you need, when you need it.
Can I enrol with Tend?
Absolutely, if you live near a Tend clinic and eligible to enrol, you are welcome to enrol with us. It takes just a few minutes to enrol via the app, and we take care of all the paperwork. See here for how to enrol.
