While many conditions can be managed through an online consultation, some require an in-clinic visit for safe and effective care. Children under 2 may need to be reviewed in person.
Online appointments are not suitable for:
- WINZ certificates
- Medical procedures
- Controlled medications via Online Now 24/7. Controlled medications can be prescribed in-person or through an online booked appointment at the discretion of the prescriber.
- These medications require close monitoring and are only prescribed to enrolled patients to allow for thorough review by a Tend GP.
Visit an after-hours clinic or the emergency department for:
- Suspected broken bones
- Breathlessness, shortness of breath
- Sudden allergic reaction
- Severe chest pain
- Severe bleeding, deep wounds, open wounds or laceration
- Psychosis, delusions or suicidal thoughts
- Persistent vomiting
- Severe abdominal pain
- Traumatic head injury
- Inability to control bowel movements (pooing) or urination (peeing)
- Severe headache or dizziness
- Sudden onset numbness or slurred speech
- Fainting spells
- Poisoning
- Severe burns
- Injuries causing severe pain
- Severe bruising or swelling
- Sudden loss of vision or sensation
Online appointments are not suitable for people who:
- Find app technology confusing or have serious anxieties about using it
- Have a physical disability that makes using the app difficult
- Are deaf and cannot lip-read
- Are under 16 without a parent or guardian present (consent is required)
- Are not confident speaking English and do not have an interpreter available
Additionally, online appointments cannot be used for:
- WINZ certificates
- Driving assessments
