How to book an appointment

At Tend we offer various appointment options:

• See a clinician Online Now – Get a virtual consultation with the next available clinician.
• Book a scheduled appointment – Choose a date, time, and location that suits you (available online or in-clinic).
• Book a medical service - Book in for a medical service, such a vaccination, at a time that suits you

The fastest and easiest way to book an appointment is through the Tend app.

How to see a clinician Online Now via the app

1. Click “See a clinician Online Now” on the homepage.
2. Select the patient needing care. Each patient must have their own separate Tend account. You can’t book on behalf of someone else.
3. Review what can and can’t be addressed in an online appointment.
4. Select your health concern.
5. Describe your symptoms, adding a photo or video if needed.
6. Confirm and pay for your appointment.

How to book a scheduled appointment via the app

1. Click “Book an appointment” on the homepage.
2. Select the patient needing care.
3. Select either a 15 minute, 30 minute or a medical service appointment 
4. Choose between a standard consultation or a specific medical service.
5. Select a clinician or location (online or at a nearby Tend clinic).
6. Pick your preferred clinician, date, and time (up to 3 months in advance).
7. Describe your symptoms, adding a photo or video if needed.
8. Confirm your appointment.
   

Other ways to book

If you need to book outside the app, you can call your local Tend clinic. Please note that phone wait times may be longer during peak periods.

For a quicker, smoother experience, we highly recommend booking through the Tend app.