Enrolled patients
Enrolment is currently available to residents in Auckland, Bay of Plenty and Canterbury. An enrolled patient is someone who has chosen Tend as their primary care provider.
.png)
Key facts about ear wax blockage:
Ear wax blockage is one of the most common causes of temporary hearing loss in New Zealand. The good news is that it's easily treated with professional ear cleaning, and your hearing typically returns to normal immediately after removal.
Unlike some ear problems, ear wax blockage doesn't usually indicate an underlying health issue. Most people experience it at some point in their lives, especially as they get older or if they wear hearing aids or earplugs regularly.
Also known as cerumen impaction.
Ear wax is a waxy substance produced by glands in your outer ear canal. It serves important protective functions including trapping dust and debris, preventing infection, and keeping your ear canal skin moisturised.
Normally, ear wax naturally moves out of your ear canal through jaw movements like chewing and talking. Old wax dries up and falls out on its own, taking any trapped dirt with it.
However, sometimes this self-cleaning process is disrupted. When wax builds up faster than it can be naturally removed, or when something blocks its path, it can become impacted. This creates a plug that partially or completely blocks your ear canal.
Everyone produces ear wax, but the amount and type varies from person to person. Some people naturally produce more wax than others, which can make them more prone to blockages. The consistency can range from soft and wet to dry and flaky.
There are several reasons why ear wax might build up and block your ear canal:
This is the most common cause of ear wax blockage. When you insert cotton swabs, bobby pins, or other objects into your ear, you push wax deeper into the canal rather than removing it. This can compact the wax against your eardrum, creating a hard plug.
Regular use of hearing aids, earplugs, or earbuds can interfere with the natural movement of wax out of your ear. These devices can also stimulate your ears to produce more wax as your body tries to push the "foreign object" out.
Some people simply produce more ear wax than others. This is completely normal and is determined by genetics, just like hair colour or height.
If you have narrow ear canals or ear canals with an unusual shape, wax may have difficulty making its way out naturally.
As you get older, ear wax tends to become drier and harder, making it more difficult to move out of the ear canal naturally.
Having a lot of hair in your ear canals can trap wax and prevent it from moving out naturally.
The symptoms of ear wax blockage can develop gradually and may affect one or both ears.
It's important to note that not everyone with ear wax blockage experiences all of these symptoms. You might have just one or two. The symptoms often worsen gradually as more wax accumulates.
If the blockage is complete, you may notice sudden or significant hearing loss in the affected ear. This can be particularly noticeable when you're trying to hear in noisy environments or on the phone.
If you suspect you have ear wax blockage, there are several treatment options available. The right approach depends on the severity of the blockage and your individual circumstances.
Before we discuss safe ear cleaning methods, it's important to know what to avoid:
For mild blockages, you can try softening the wax to help it come out naturally:
Use a few drops of olive oil in your affected ear twice a day for 2-3 days. Tilt your head to the side and let the drops sit in your ear for a few minutes before tipping your head to let excess oil drain out.
You can also purchase ear drops from your pharmacy that are specifically designed to soften ear wax. Follow the instructions on the package carefully.
Softening drops work best when the blockage is mild. If you've had symptoms for a while or your ear feels completely blocked, professional removal is usually needed.
Professional ear cleaning is the safest and most effective option, especially for moderate to severe blockages. There are several methods healthcare professionals use:
A small suction device gently removes wax while the healthcare provider looks into your ear with a microscope or special headset. This ear suction method is considered the gold standard for ear wax removal as it's precise, comfortable, and doesn't use water. Also known as ear wax suction, it's the preferred technique used by ear, nose and throat specialists.
Your healthcare provider may use special instruments like a curette (a small scoop) to carefully remove the wax under direct vision.
In some cases, body-temperature water is used to flush out the wax. However, this method is less commonly used now as it carries slightly more risks than ear suction methods.
Professional ear cleaning is quick, typically painless, and you'll usually notice improved hearing immediately afterward.
You should see a healthcare professional if:
If ear wax blockage is causing noticeable hearing loss, discomfort, or other symptoms that interfere with your work, social life, or wellbeing, it's time to seek help.
If you've tried softening drops for several days without improvement, professional removal is needed. Don't keep trying at-home methods for weeks – this can sometimes make the problem worse.
If you use hearing aids and suspect ear wax blockage, it's best to have your ears checked by a professional. Wax can affect how well your hearing aids work and may even damage the devices.
See a healthcare provider before attempting any removal if you have:
Seek immediate medical attention if you experience:
These symptoms may indicate a more serious problem that requires urgent care.
If you frequently experience ear wax blockages, consider scheduling regular ear cleaning appointments every 6-12 months. This preventive approach can stop problems before they start, especially if you wear hearing aids or produce a lot of wax naturally.
While you can't completely prevent ear wax buildup, these strategies can help reduce your risk:
Safe ear cleaning means only cleaning the outer part of your ear with a soft, damp cloth. Never insert anything into your ear canal – not cotton swabs, fingers, or any other objects. Your ears are self-cleaning organs that don't need internal cleaning. Proper ear cleaning focuses on the external ear only.
If you're prone to blockages, your healthcare provider might recommend using softening drops (like olive oil) once a week to help wax move out naturally.
If you use these devices regularly, have your ears checked more frequently. Make sure hearing aids fit properly and keep them clean. Remove earplugs or earbuds regularly to give your ears a break.
The jaw movement from chewing helps move ear wax naturally out of the ear canal. Some people find this helpful, especially if they're prone to blockages.
Drinking enough water helps keep ear wax at the right consistency, making it easier for it to move out naturally.
If you know you produce a lot of ear wax, book regular appointments for professional ear cleaning before blockages develop. Many people benefit from ear cleaning every 6-12 months to maintain healthy ears.
At Tend, we understand how frustrating ear wax blockage can be. Our specially trained nursing team provides safe, professional ear cleaning using modern microsuction techniques.
Microsuction ear cleaning is a gentle, precise method that removes wax without using water. Our nurses use a small ear wax suction device with clear visualisation of your ear canal, ensuring safe and thorough removal.
You'll typically notice clearer hearing immediately after the ear cleaning procedure. Most people find the process quick and comfortable, though you may hear some noise from the suction device.
Book an appointment with Tend for professional earwax removal. You can book online through the Tend app by selecting Book a Service > Select profile > Skin, sutures, suction & wound > Ear wax removal.
If you don't see this service in the app, it means it's not currently available in your area. You can also call your local clinic to check availability – earwax removal is currently available at Tend Kingsland in Auckland and Tend Greerton & Tend Pāpāmoa in Tauranga.
If you have questions about whether ear wax removal is right for you, our team is here to help. We can also provide advice on preventing future blockages based on your individual needs.
Medical Disclaimer: This information is general in nature and should not replace advice from your healthcare provider. If you have concerns about your ear health, please consult with a medical professional.