How to add family members

Adding children under 18 years

You can add your child (if you are their parent or guardian) through the Tend app:

• Click “Add children to your account” on the home screen under Tasks and follow the screen prompts. 
• You can also enrol them during the booking process.
• You can also add dependents under the Account section under Profiles click "Add someone."
• If you don't have children, you can dismiss this task.

Adding 16-17 year olds

Young people aged 16-17 have the option to manage their own healthcare. They can create their own Tend account and enrol themselves without needing to wait until they are 18.

For more information, please refer to the "Young people (16-17 years) managing their own care" section below.

Adding adult family members

• You cannot enrol or book appointments for adults over 18 years, including your partner.
• Adults must create their own Tend account to enrol or book appointments.
• They will need their own personal email address to create their Tend account.
• The only exception is if you have Power of Attorney and are acting as their carer.

Managing family member care

Booking casual appointments for children

• If your child isn’t enrolled, you can book them as a casual patient by selecting “someone else” during booking (at select clinics).

Young people (16-17 years) managing their own care

From age 16, a young person can:

• Create their own Tend account and use their own email address.
• Book and attend appointments and enrol with Tend.
• Choose to share information or booking support with a parent/guardian if they wish.

Tip: If your 16-17 year old was previously added to your account as a dependant, they can opt to set up their own account at any time. You can continue to support them where they consent.

Managing the healthcare of an adult in the app

We recognise this is often required and we are currently exploring the app feature of securely adding adult dependents on an account with privacy terms and a consent process. This would be for situations when an adult requires a caregiver's support for managing their healthcare, or someone who has a power of attorney to make decisions on the adult’s behalf. 

If you need to manage the healthcare of an adult, please call your local clinic and our team can help set this up for you.