How to order a repeat prescription

If you're enrolled with Tend and take long-term medication for an ongoing condition, your prescriptions will be preloaded in the “Medications” tab of the Tend app.

Ordering a repeat prescription:

1. Click “Request medication” on the home screen.
2. Select the medications you need (you can choose multiple if applicable).
3. Let us know if anything has changed since your last prescription.
4. Choose your preferred pharmacy (your default will be pre-selected).
5. Confirm your request
6. You can track the progress under the “Orders” tab

If you need a new medication or your list isn’t up to date, you'll need a consultation with a clinician.

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Clinical reviews for long-term medications

Depending on your condition and how long it has been since your last consultation, we may need to see you for a clinical review before reissuing a prescription.

The Medical Council of New Zealand requires doctors to regularly assess patients on long-term medications to ensure they are still appropriate for their health needs. These reviews help monitor any changes in your condition, check for potential side effects, and ensure your medication is providing the best possible outcomes.

If a consultation is required, you’ll be charged the standard 15-minute GP consultation fee—not the repeat prescription fee.