Can I have my video consultation while driving?

No. For your safety and to comply with New Zealand law, you cannot participate in a video consultation while driving - even with hands-free or self-driving features. 

Video consultations require looking at and interacting with your screen, which doesn't meet legal requirements for hands-free use.  See NZTA guidance on mobile phone use while driving. 

What to do if you're on the road

1. Find a safe place to pull over and stop completely 
2. Check in for your appointment (if not already done) 
3. If you can't stop safely within a few minutes, end the call and rebook

If you answer the call while driving

• Your clinician will remind you we cannot proceed and ask you to pull over. 
• If you're still driving on the second call, your appointment will be marked as "Did not arrive." A DNA fee will apply according to our cancellation and DNA policy

Driving vs being driven

• Driving: Behind the wheel, responsible for the vehicle (includes using "autopilot" features) - no consultation allowed 
• Being driven: You're a passenger - consultation allowed provided you have network connectivity (others may overhear).

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