Could I be charged if I miss my online GP call? 

If you don’t pick up your video call, we’ll try to contact you again or send a message in the app. However, if the consultation can’t go ahead and we haven’t heard from you, your appointment may be marked as “Did not arrive”, and a cancellation fee may apply in line with our Terms of Service.

How to avoid missing your appointment

• Keep your phone close and notifications on.
• Set an alarm 10 minutes before your appointment as a reminder.
• Make sure your phone does not have Do Not Disturb, Focus Mode, Bedtime/Sleep Mode turned on.
• Watch for a message in the app if the clinician is trying to reach you.
• Make sure your device has sound on and is not muted.
• Stay connected to Wi-Fi or mobile data.

How to make sure you get your call from a Tend clinician

Ensure your phone has Do Not Disturb, Sleep Mode or Focus turned off.

For Apple iOS Users (iPhone, iPad)

• Do Not Disturb: How to customise your Do Not Disturb settings 
• Sleep Focus: How to customise your Sleep Focus settings
• Focus Mode: How to customise your Focus Mode settings

For Android Users

• Do Not Disturb: How to customise your Do Not Disturb settings 
• Bedtime Mode: How to customise your Bedtime Mode settings‍
• Focus Mode: How to customise your Focus Mode settings