How to manage payments

The easiest way is to add a debit or credit card to the Tend app - just like Uber, payment is deducted after your consult. You must add a credit/debit card to create a Tend account in the app.

Otherwise, you'll need to call your local clinic to book appointments, manage your health and make payments at reception after your visit.

Other payment methods

If you’re having issues with uploading a payment method, please message or call your local Customer Experience Team to discuss other payment methods. 

Payment plans

We understand that financial challenges can be stressful, especially when it comes to your health. If you need support, we’re here to help! 

Get in touch with our Customer Experience Team to discuss flexible payment plan options.

Billing & invoices

You can manage and pay your bills directly through the Tend app:

• View and download invoices in PDF format (handy for insurance claims!).
• Choose how much you’d like to pay toward any outstanding bills and pay directly through the app. 
• You can pay a portion you’re comfortable with at a time, you don’t have to pay the full amount in one go. 

To access your invoices: 

• Click “Account” on the bottom navigation bar 
• Click “Invoices” under Billing