The way you pay depends on your enrolment status, but in all cases, the easiest way is to add a debit or credit card to the Tend app - just like Uber, payment is deducted after your consult.
Enrolled patients
If you enrolled with Tend directly, you'll need to pay for your appointment using a credit or debit card in the Tend app. This is our secure in-app payment method and must be set up before your appointment.
Casual patients
If you are visiting us as a casual patient (not enrolled with us) you will also need to pay by credit or debit card, through the Tend app.
Patients from acquired clinics
If you were part of a clinic that has recently joined Tend, you may still be able to pay in-person using credit/debit card, cash or bank transfer.
Paying by Credit/Debit Card in the Tend app
At Tend, we use bank-grade security, and all payment details are encrypted for your protection.
- You'll be asked to enter your credit or debit card details when booking your first appointment or enrolling - just like Uber.
- To validate your payment method, we place a temporary hold for the cost of the appointment when you book.
- The return of held funds depends on your bank's processing times and should be released within three working days.
- You won’t be charged until after your appointment, so if you’re eligible for a discount or fee waiver, you can discuss it with your care team.
- Community Services Card holders: Upload a photo of the front and back of your card and send it to our Customer Experience Team via the Tend app to ensure you're charged correctly. Please do this at least 48 hours before your first appointment.
Payment plans
We understand that financial challenges can be stressful, especially when it comes to your health. If you need support, we’re here to help!
Call your local Customer Experience Team to discuss flexible payment plan options.
