Enrolled patients
Enrolment is currently available to residents in Auckland, Bay of Plenty and Canterbury. An enrolled patient is someone who has chosen Tend as their primary care provider.
The easiest way is to add a debit or credit card to the Tend app - just like Uber, payment is deducted after your consult. You must add a credit/debit card to create a Tend account in the app.
Enrolled patients:
If you enrolled with Tend directly, you’ll need to pay for your appointment using a credit or debit card in the Tend app. This is our secure in-app payment method and must be set up before your appointment.
Casual patients:
If you’re visiting as a casual patient (not enrolled), you’ll also need to pay by credit or debit card through the Tend app.
Patients from acquired clinics:
If you were part of a clinic that has recently joined Tend, you may still be able to pay in person using credit/debit card, cash or bank transfer.
At Tend, we use bank-grade security, and all payment details are encrypted for your protection.
We understand that financial challenges can be stressful, especially when it comes to your health. If you need support, we’re here to help!
Call your local Customer Experience Team to discuss flexible payment plan options.