What do I do if I've been locked out of my Tend account?

If you're unable to log in to your Tend account on the app or website, your account may have been locked. This happens automatically when an incorrect security code has been entered too many times.

Why does this happen?

When you log in to Tend, we send a one-time security code to your mobile number. If this code is entered incorrectly too many times, your account will be temporarily locked to keep your information safe.

How to get back into your Tend account

You have two options to regain access to your account:

1) Wait it out
Your account will automatically unlock within 5 hours. If you don't need access urgently, this is the easiest option.

2) Contact our support team
If you need access sooner, get in touch and we'll get you sorted.

Phone (7:30am - 5:30pm, Monday to Friday)

Auckland 09 300 5076

Bay of Plenty 07 579 0144

Canterbury 03 389 2550

Anywhere else in NZ 09 300 5076

Email

Auckland auckland@tend.nz

Tauranga tauranga@tend.nz

Canterbury canterbury@tend.nz

Anywhere else in NZ kiaora@tend.nz

You can also reach us via the contact form below. For fastest response, we recommend calling your nearest clinic during business hours.