If you're unable to log in to your Tend account on the app or website, your account may have been locked. This happens automatically when an incorrect security code has been entered too many times.
Why does this happen?
When you log in to Tend, we send a one-time security code to your mobile number. If this code is entered incorrectly too many times, your account will be temporarily locked to keep your information safe.
How to get back into your Tend account
You have two options to regain access to your account:
1) Contact your local support team
For fastest response, we recommend calling your nearest clinic during business hours.
Anywhere else in NZ 09 300 5076
2) Wait for your account to unlock
If you don't need immediate access, your account will unlock automatically after 5 hours. Once unlocked, you can try logging in again.
