App guidance
Get help using the Tend app with FAQs on booking appointments, managing prescriptions, accessing test results and more.
Can I access my old test results?
Account
App guidance
Can I use Tend while I'm overseas?
Appointments
App guidance
Do I need the Tend app to use Online Now?
Appointments
App guidance
How secure is the app payment gateway?
Security
Fees
App guidance
What can be prescribed online?
Appointments
App guidance
How to order a repeat prescription
App guidance
What is the Tend app and what are the benefits?
App guidance
Do I need the Tend app?
App guidance
How to change contact details
Account
App guidance
How to add family members
Account
App guidance
How to book an appointment
App guidance
Appointments
How to access test results
App guidance
How to update your gender and pronouns
Account
App guidance
How to cancel or reschedule an appointment
Appointments
App guidance
How to access a same-day online appointment
Appointments
App guidance
Why does my app keep freezing or crashing?
App guidance
Why are my test results not appearing?
App guidance
How to access long-term medications in the app
App guidance
Prescriptions
Why is my long-term medication not in the app?
Prescriptions
App guidance
Contact us
Need help? Send us a secure message in the Tend app. For urgent enquiries, please call your clinic directly.
Clinic contact details: Find your local clinic
Media queries: media@tend.nz
Immigration medicals: immigration@tend.nz